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By next month’s end, the Mazama Lodge will finally have a new roof! Over the past year, we’ve stressed the importance of this step in caring for and maintaining the lodge, but there’s much more progress to report as we continue to prepare the facility for its much-anticipated re-opening.

Last March, the Board of Directors engaged consultant Chris Jaworski of Five Stakes to identify the steps required to open and operate the lodge as an overnight facility. The goal was, and remains, a phased reopening of the lodge—first to members and then to the general public—to transform the lodge into a revenue-positive asset that advances our mission, furthers brand recognition, and reflects our values.

Both a Mazama member and a board member, Chris’ familiarity with the organization provides him with critical insight into the successes and failures of past operating models, as well as our unique need to support our education programs through use of the lodge. Chris’ career in the hospitality industry means he also brings an acute understanding of the ins and outs of facility operations. Chris (who has, per board policy, disclosed a conflict of interest and does not vote on lodge-related matters) was hired specifically to:

1. Assess the lodge for health and safety compliance, and help us bring it up to code where needed
2. Develop and document standard operating and emergency management procedures
3. Identify and build relationships with potential vendors to support equipment, repairs, supplies, and food and beverage
4. Recommend a business model, including staffing operations and a reservation management platform

Inspired and excited by the prospect of what the lodge can ultimately be, it’s been an exercise in prioritization as we find solutions suited to our immediate needs and means as a non-profit. But with additional help from staff and volunteers, we’ve managed to make considerable progress in just five months. As we continue to chip away at both necessities and niceties, fire and kitchen safety now meet required standards, faucets, toilets, and pipes have been repaired throughout the building, procedure manuals have been created, preventative maintenance schedules have been established, and reliable phone and internet is on the way. As you may know, the lodge roof has been paid for thanks to members stepping up to make its fundraising campaign a success; the rest of the work has been supported by rental revenue earned over the summer from youth ski camps.

Key items we’re still working to resolve are the technical system for managing reservations and a staffing model that fulfills the need for both day-to-day management and big picture oversight. Cost efficiency is top-of-mind, though we recognize that a properly supported facility is a requirement of success.

Visually, the lodge still resembles itself with a few small exceptions. On the outside, the vent stack that protrudes from the west side of the roof has been rerouted and will be removed entirely with the new roof, as its position was contributing to the leaks. On the inside, staff is working to curate displays on the walls to tell the story of the lodge over the last 60 years. Additionally, membership has asked for a more flexible, user-friendly kitchen, as well as an environmentally sustainable carbon-neutral facility. Cautious to not get ahead of ourselves, we’re beginning to imagine what those larger upgrades might entail.

Again, first things first—we still have a few items to resolve before we can reopen to members. Once we’re up and running, we’ll be able to use real-time feedback to fine-tune our operations and generate the revenue we need to expand service. If you’d like to support the lodge, please consider attending our September 25 fundraiser, Steps Together, or making a charitable contribution in lieu of attendance. For the latest updates and announcements, keep your eyes on our eNews and the November/December Mazama Bulletin.

A native South Carolinian, Duncan lived in Maryland, Virginia and Rhode Island before moving to Oregon. His face is a familiar one at the Mazamas, and we’re fortunate that he is a devoted instructor. He’s a professor at Linfield College and volunteers much of his time teaching and overseeing first aid courses for the Mazamas. He also leads Basic Climbing Education Program teams, leads and assists on many climbs throughout the season and steps in as needed for other programs, like Families Mountaineering 101.

Name:  Duncan Hart

Pronouns:  he/him

Year Joined Mazamas: 2009

Present-day outdoor activities:  Alpine climbing, camping, cycling, gardening, hiking, kayaking, and sandbox play

What’s your earliest outdoor memory?: Riding on the handlebars of my brother’s bike before age 3 and yes, we did not wear helmets back in the day.

How did you first hear about the Mazamas, and what prompted you to engage with the organization? My manager would drag himself into Monday morning meetings with a big smile where he would spend a few minutes sharing Mazamas weekend adventures stories. At the time, doing the kinds of activities that Mazamas do seemed unimaginable to me. One day he asked where I wanted to be in life, and my response was that I wanted to be in a pair of snowshoes on Mt Hood. The response was priceless, “Well that sounds kind of risky. You really should have some BCEP training before going into the mountains.”  

As more people seek to recreate outdoors, what advice would you offer them? Be responsible not only for yourself but for others. Thirty years ago, we moved to the Pacific Northwest for the natural beauty and outdoor access. Today, we might be loving our mountains and outdoors a little too much. The inner drive to get that next great selfie is taking some people beyond their physical limits and into risky situations. The policy response is to place access restrictions on public lands. I feel that more people should be educated on the 10 essentials and that a smartphone is never an adequate substitute for planning and preparation. Having more people in the outdoors with Wilderness First Aid skills would also be a very good thing. 

What activities/situations/people most inspire you? Acts of human kindness. Each of us does simple things every day that can make life better for others. Sometimes it is reaching out to a teammate who was involved in a challenging situation with you. “Hey, how are you doing?”  A casual check-in like this can make a big difference in the first 10 minutes, later in the day, or even the next day after a tragedy or a near miss. Traumatic events affect each of us differently. Pay attention to the subtle details and listen. When we come together as Mazamas for an outdoor or educational experience, we often become a close-knit team. What we do as Mazamas is a dangerous sport, and bad things can and do happen. It is those formal and informal leaders within the teams who have the right sense of timing of when and how to do a check-in that inspire me.

What is your favorite book/movie/TV show/social media account that you follow and why? The Society for Science & the Public is a nonprofit that publishes a monthly Science News magazine that seeks to promote the understanding and appreciation for science and the vital role it plays on people and the planet. The articles are synopses of peer-reviewed white papers published in the last two months. I am interested in following the environmental issues and where this scientific community is focusing. Everyone can make individual choices both big and small that can result in a positive impact on the environment. 

What’s on your adventure bucket list? My wish is to take all of my grandchildren up a glaciated peak. I pick up summit rocks as gifts and tell them that someday they will need to take them back (hopefully with me). Climate change is a reality. If we inspire our youth, someday they will tell their grandchildren stories of the time when there were glaciers on the mountains. Maybe one of those children will grow up with the answers on how to save our planet.