What does a healthy culture look like?

by Debbie Dwelle, Mazama President

As I contemplated the theme for this Bulletin, Health and Fitness, I felt drawn to something I hold dear, which is creating and sustaining a healthy culture within the Mazamas. As I wrote about last month, the Board and Rebekah have been diligently working through the strategic planning process. Throughout this work, I keep mentally returning to the saying “culture eats strategy for breakfast,” by Peter Drucker. The idea is that if we don’t have a healthy culture, we significantly decrease our chances of being successful in our strategic objectives.

With that in mind, the board has been discussing what a healthy board culture looks like and working to embody these elements as we move through our work together. First and foremost, our board culture is driven by our mission and values. From there, we are focused on the following areas:

  • Collaborative: respect, trust, hospitable
  • Diverse: backgrounds, opinions, ways of thinking
  • Accountable: to the organization, to each other
  • Inquisitive: engaged, curious, questioning
  • Disciplined: focused, prepared, consistent
  • Ambassador: reputation, good will, public relations
  • Data driven: assessing ourselves and the organization
  • Decisive: having focused agendas, measurable results, and being outcome-oriented

As I broaden that to consider a healthy volunteer culture, I believe it is one where volunteers feel valued, supported, and motivated to contribute their time and skills in meaningful ways. It promotes a positive environment that nurtures both the individual volunteer and the organization they support. Here are some key characteristics of a healthy volunteer culture:

  • Clear Purpose and Goals: Volunteers understand the mission of the organization and how their work contributes to its overall goals. They feel that their efforts make a real impact.
  • Inclusivity: A healthy volunteer culture is inclusive, welcoming individuals from diverse backgrounds and ensuring that everyone feels they have a place to contribute.
  • Respect and Recognition: Volunteers are treated with respect and appreciation. Acknowledging their contributions through thank-yous, celebrations, or small gestures of appreciation helps foster a sense of belonging.
  • Effective Communication: Open and honest communication ensures that volunteers are well-informed and have the opportunity to ask questions or provide feedback. They also know who to turn to for support.
  • Training and Development: Volunteers are given the training and resources they need to succeed. Continuous learning opportunities allow them to grow in their roles and take on new challenges.
  • Supportive Leadership: Leaders provide guidance, mentorship, and encouragement. They are approachable, empathetic, and actively engage with volunteers, creating an environment where everyone feels supported.
  • Flexibility: Volunteers are able to engage with flexible schedules and roles that suit their availability and interests. This makes the volunteer experience more sustainable and enjoyable.
  • Collaboration: Volunteers work together as a team, fostering a sense of camaraderie and shared purpose. Team-building activities or group/committee projects can strengthen relationships.
  • Feedback and Growth: Volunteers receive constructive feedback on their performance, as well as opportunities to share their own suggestions for improvement. This promotes a continuous cycle of growth and positive change.
  • Wellness and Balance: A healthy volunteer culture recognizes the importance of balance, ensuring volunteers do not experience burnout by setting clear boundaries and encouraging them to take care of themselves.

Overall, it’s about creating a positive, supportive environment where volunteers feel motivated, appreciated, and empowered to contribute in ways that align with both their personal values and the organization’s mission.

One of our strategic priority areas is focused on member and volunteer engagement. Working together to foster a healthy culture will absolutely support our success in this domain. Given you all are critical to creating and sustaining a healthy culture in the Mazamas, I invite you to contemplate what a healthy culture looks like to you. Here are a few questions for consideration:

  • What do you value in the community and culture of the Mazamas?
  • If you are a leader, what are you modeling for others? If you are not a leader, what do you see being modeled by leaders?
  • What areas are we doing well with regard to creating a positive community and culture?
  • What areas could our sense of community and culture could be improved?
  • What role can you see yourself playing in supporting a healthy culture?

As the board continues to move through the strategic planning process, we believe having a healthy culture is interwoven with all of our values: Inclusion, Safety, Education, Service, and Sustainability. We are incorporating all of these elements as we continue diligently working on defining and refining our goals, tactics, metrics, and key performance indicators for the next 3 years. I loved Rebekah’s vision of vitality—an active, connected, and strong Mazamas creating our future together. Let’s all work together to create and sustain a culture that realizes this vision! 

Cultivating Vitality: Leaning into Spring

by Rebekah Phillips, Mazama Executive Director 

Welcome to spring! Or should I say, “Welcome, Spring,” as this season of awakening and renewal offers opportune insight. In the last issue, I wrote about the changing financial landscape, constraints the staff and board are working with, and the organizational response it will require to secure a more stable foundation. (The CliffsNotes version, for those that didn’t read it, goes like this: rising costs have outpaced revenues, and we’ve got serious work to do.) This conversation continues to develop in real-time, representing a dynamic scenario which calls for clear communication, strong coordination, and decisive action.

Ominous as that may sound, trees and shrubs are beginning to bud, song sparrows serenade us earlier each day, and the sun is gradually warming our hemisphere, apt reminders that regeneration is part of life. Aligning with both the season and the theme of this Bulletin, my own innate belief in the power of potential has me feeling deeply inspired by a vision of vitality—an active, connected, and strong Mazamas creating our future together.

But what does it look like to cultivate vitality? What does it take to persevere and grow?

Connecting with our purpose

The Mazamas is a nonprofit, and nonprofits are full of purpose. Whether they deliver social, economic, or environmental impact, nonprofits solve real problems and offer meaningful, fulfilling work for both those carrying it out and those benefiting from their services. 

At the Mazamas, we’re in the business of building community through activities rooted in the mountains of the Pacific Northwest. We take our cues from nature: interdependent systems, mentorship between the established and the new, and resource-sharing, to name a few. Fitting as these concepts may be, let’s not discount how fundamental to the mission they are, nor how rare they are to find in a business setting. As strategies, they lead to resilience. As tactics, they develop personal and collective trust, camaraderie, engagement, and accountability. Is the Mazamas curing cancer? Maybe not, but we sure as hell are giving people tools to build a life worth fighting for.

Reflection and revision (rinse and repeat) 

Despite being anchored in a shared purpose, when we look under the organization’s hood we find a business model that’s unsustainable by many measures: budgeted deficits rather than calculated growth; income streams that don’t cover their operating costs; and under-supported resources spread thin across a tangled web of objectives. The 2025-2027 Strategic Plan addresses all of this by prioritizing responsible financial planning, recalibrating our revenue model, and identifying ways to better future-proof operations.

But this doesn’t live with the board and staff alone. This is a call to all members to come together in support of our mission and community. To ask, “How can I help?” To refer a friend, or make a donation. To be an engaged ambassador of the organization. Zooming out to examine the big picture, we’re experiencing the kind of watershed moment that inspires evolution. It’s not the first time in our 131-year history, and it won’t be the last.

Gratitude and celebration

In nature, spring has a way of making things look easy. That’s because once balance is in place, rebirth unfolds seemingly like clockwork. In truth, it took millions of years of trial and error for Earth’s ecosystems to harmonize. 

Volunteers, leaders, and staff are working tirelessly to support and uplift the Mazamas—every one of us experiences moments of exhaustion, disappointment, and fear of failure. To support vitality, it’s especially important that we hold space to acknowledge all that’s going right:

Our people: Nothing short of extraordinary are the staunch corps of volunteers upholding the Mazamas’ reputation for excellence, the board of directors rising to the occasion, and the capable staff that’s ready to make a difference. Combined, the nearly 3,000 members that make up the Mazamas move our mission forward each day, building community at a time when many among us need it more than ever.

Responsivity: Leadership has immersed itself in research and analysis, as we aim to articulate our core competencies and identify a tangible and optimal business model. We’ve confirmed that our services have been wildly undervalued, leading to a new program pricing policy; this brings needed consistency internally and ties pricing directly to the cost of production, encouraging awareness of the impact programs have on resources. We’ve also identified that (like any non-profit) fees for service can only cover a portion of our costs and must be subsidized by charitable contributions; among other strategies, we’ve widened our donor base, have normalized applying for foundation support after a multi-year hiatus, and are implementing a formal planned giving program. 

Transparency and accountability: Since I joined the staff in 2023, we’ve fully caught up on four years of independently reviewed financial statements, and we’re about to publish our first impact report since 2016. Importantly, we’re also working to address a significant omission in our financial statements by quantifying the astonishing in-kind value that volunteer leaders contribute each year—this alone is worth celebrating for many reasons, not the least of which is that it will help us more meaningfully recognize you, our members and volunteers, who carry out our mission.

Friends, on behalf of everyone at the Mazamas, thank you for your enduring partnership and support. The future is not a thing merely to be experienced; it’s a great and wonderful opportunity to be created together. Let’s lean into the lessons of spring.

Snowshoeing: A Winter Window into Oregon’s Wilderness

Adventurous Young Mazamas snowshoeing near Mt. Hood, 2024

by Jacob Lippincott, Adventurous Young Mazamas

Oregon is typically not a state for fair weather hikers. In the summer expect to contend with heat, long dry spells, and skies filled with wild-fire smoke. In the winter, you’ll find cold temperatures, copious amounts of rain at lower elevations or many feet of snow at higher elevations. When the few nice weeks of fall give way to winter, people who want to continue enjoying one of our local trails often turn to snowshoes.

It is thought that snowshoes were first used around 4000 BC in Central Asia. People in snowy environments used them not for recreation at first, but for travelling and hunting. Snowshoes at this time did not look much like the ones we see today but were made from teardrop shaped planks of wood with a binding to attach to the foot. It wasn’t until they were brought to North America, by people crossing over the Bering Sea Land Bridge that they started to take on a more recognizable form. 

The Indigenous peoples of the Huron and Cree tribes are credited with modernizing snowshoes, replacing planks with webbing and a frame around the outside. As they were used more extensively, their form changed to meet the demands of conditions specific to that region. For example, snowshoes found in Alaska tended to be longer and skinnier, more suited for long trips in open country with deep snow. In contrast, the “bear paw” snowshoe, oval in shape with no tail, was great for navigating through dense woods and hilly areas. Today’s snowshoes resemble these older versions in shape and serve similar function, but are made with newer materials like aluminum and plastic, allowing them to be lighter and more durable.

For winter travel on trails and snowy plains, it is hard to beat snowshoes for their effectiveness and ease of use. While they may not provide the downhill speed of touring skis or the efficiency of cross-country skis, they require less training and less financial investment. If you can hike, you can snowshoe. That being said you will find that snowshoeing through deep snow is tiring, and usually slower than hiking.

Often, you find fewer people braving the elements so snowshoeing, even on a trail that is popular in the summer, can feel like you are deep in the backcountry. Just remember that snowshoeing or other forms of winter recreation come with their own set of challenges. Navigation can be harder, as even familiar trails can look vastly different under a few feet of snow and storms easily remove evidence of yesterday’s bootpack. Be prepared for cold temperatures in the morning and potential warming throughout the day, dress in layers. Finally, the sun goes down early in winter, start early and be back before dark. Now is not the season to stay overnight in the woods. 

I often say that I don’t like to snowshoe, that I would rather ski if I am spending time outside this time of year. But, writing this has made me reconsider that position. Yes, snowshoeing is often more tiring and slower than hiking and I want to get to the summit or back to the car to get warm. But when I remember to stop and marvel at the forest around me and soak in the quiet splendor, I am once again reminded how lucky I am to live in the Pacific Northwest. The dark green stands of evergreens, when covered with snow, are what comes to my mind when I think about the mountains here and trails become more beautiful during the winter. Moving through the woods in the cold, with tepid winter sun filtering through the trees and heavy snow-laden boughs gently swaying in the wind above provide for a wonderful, unique experience. Winter also provides a stillness to the outdoors that can be hard to find today. Honestly, I think about how lucky I am to live here almost every time I am outside in Oregon but it hits differently this time of year. And when on one of these magical winter hikes, thanks to snowshoes, I didn’t posthole every ten feet for the last five miles. 

If you would like to join the Mazamas for a snowshoe, keep an eye on the calendar this winter season. The Adventurous Young Mazamas is hosting our Winter Weekend the weekend of February 14–16. There will be snowshoeing events for everyone regardless of age or experience level, join us!